Yesterday's Solutions Are Today's Problems

Why it is very important to understand As Is conditions before implementing a new business or IT solution.

The Cost Of Not Fixing Root Causes

Why fixing the symptoms of a business problems costs more in the long run than identifying and eliminating the root causes.

Process Change and Future Performance

Keeping the long-term view when crafting To Be solutions.

Dealing With Bad Process Inputs or Bad Data

Process improvement projects cannot succeed if the root cause is bad input or data. What we get it sometimes a function of what we allow.

Strategic Assessments - Finding Opportunities and Gaps

Where process innovation and Blue Ocean techniques should be incorporated into the strategic planning process to find new, previously unexplored opportunities.

The Importance of a Clear Vision

Why vision statements are needed to convert broad strategic missions into actionable plans.

The Process-Strategy Link

Why process improvement is necessary to implement strategy and process capability is an asset that should drive strategic direction.

Workforce Mobility, Knowledge Management and Process Mapping

The importance of capturing process knowledge and wisdom in an age of workforce mobility.

Competition and Customer Demands

Customer expectations are always rising; processes must be continuously improved to keep pace.

Blue Ocean Strategy & Customer Delighters

Using Blue Ocean Strategy techniques and BPM to delight customers and build long-term relationships.

Xerox Commercial-Football & Process Mapping

An old Xerox commercial demonstrates why process mapping is needed to get everyone on the same page!

PMP Exam Prep PMBOK Version 4 Secrets

Jeff Minder uses his interactive whiteboard to show you some tips you need to follow if you expect to pass the PMP Exam.

Evolving Role of the Business Analyst

Jeff Minder discusses the challenging environment the Business Analyst works in as he or she converts business needs into clear, actionable requirements.